Disability Information and Advice Line
We have a team of trained, professional advisers. They offer information and advice to:
People who have a long-term health condition or a disability
- Families
- Carers
- Professionals
Our service is independent, confidential, and free. Find out more about what we do below.
What support do we offer?
Dedicated support on a range of enquiries
We offer information and advice across a range of enquiries. This includes:
• Money & Welfare Entitlements
• Housing & Home Environment
• Training, Volunteering & Employment
• Social & Leisure Opportunities
• Independent Living & Equipment
• Health & Wellbeing
Rights and discrimination
Our team supports people to:
- Understand their rights
- Find ways to challenge and resolve discrimination
Community talks
Our advisers are available for community talks. We can tailor our talk to:
- Give your group relevant information and advice
- Raise awareness of our services
Need detailed guidance about welfare entitlements?
Follow the link to find up to date information on a range of welfare benefits.
A service you can trust
Our friendly advisers are here to support you with whatever you’re facing. We’ll listen, explain your options, and help you take the next steps — at your pace. Here’s what you can expect:
Free and impartial advice
We're here for you, not anyone else
Support that's tailored to you
We don't do one-size-fits-all
Quick response times
We aim to get back to you within 2 working days
Independent and confidential
Your trust matters to us
Help with a wide range of disability-related issues
No question is too big or small
No limit on contact
Reach out as often as you need
We love your feedback!
Your feedback let’s us know what we’re doing well and what we need to work on! Please let us know your thoughts.
Our Achievements
See the impact we have made over the last year! All statistics are from our 2024/25 annual report.
Individual actions include:
Benefits checks
Appeals
Grant applications
Complex case work
Money raised through:
Welfare entitlements
Individual grants
Other financial support
FAQs
We’ve categorised our FAQs to make them easier to navigate. Swipe through to find your answers.
Money, benefits & housing
Do you help with disablity benefits?
Absolutely. We can help you understand which benefits you might be able to claim and how to apply. We also have helpful factsheets and guides on this webpage. If you’d rather talk to someone, just give us a call.
Cany you help me fill in benefit forms?
Yes, we can. Forms can be tricky, but you don’t have to do it alone. We can help you over the phone. Just give us a call on 01736 759500
Can I get a grant to assist me in adapting my home to make it more suitable for my needs?
You might be able to get a Disabled Facilities Grant. This is money from Cornwall Council to make your home safer or easier to live in. Visit Cornwall Council’s website to find out more.
Are there any grants or funding to help with unexpected costs?
Yes! There are a number of places you can get help with unexpected costs. You can look for grants and funding on the following websites:
If you’re a veteran or part of an armed forces family, try:
Where can I get advice on debts and budgeting?
You can get free and cofidential advice from:
- Citizens Advice Cornwall – 0800 240 4420
- National Debtline – 0808 808 4000
- Stepchange – 0800 138 1111
- Payplan – 0800 316 1833
Where can I get advice and information about housing?
If you’re worried about housing or need support, we can help guide you to the right place. You can also visit the following sites:
Transport and getting about
How do I get a Blue Badge?
You can apply for a Blue Badge through Cornwall Council. This helps you park closer to where you need to go. Visit Cornwall Council’s website or call 0300 1234 12.
Can I get a mobility car, scooter, or wheelchair?
You might be able to join the Motability scheme. This scheme will help you lease a vehicle. To find out if you’re eligible, visit motability.co.uk or call 0300 456 4566.
I have an adapted car but need some changes — where do I go?
Cornwall Mobility can help with:
Vehicle adaptations.
Driving assessments.
Call 01872 254920 or visit their website.
Where can I hire a wheelchair in Cornwall?
Here are some places where you can hire or buy mobility aids:
Cornwall Mobility, Truro – 01872 272878
Unique Mobility, Launceston – 01566 774030
Pro Mobility, Helston – 01326 569494
Tremorvah Industries, Truro – 01872 324340
Where can I get help with transport in Cornwall?
You can get help with transport through:
Age UK Cornwall Volunteer Transport (TAP) – 01872 223388
British Red Cross – 01872 272878
How do I get a RADAR key to open a disabled toilet?
You can buy a RADAR key online at radarkey.org. It lets you access locked accessible toilets across the UK.
Practical help and daily living
I need some small jobs doing around my home. Where can I find someone I can trust?
We know it’s important to find a tradesperson who’s reliable and won’t overcharge. To help, you can use the Buy with Confidence scheme. Everyone on this site has been checked by Trading Standards. Visit buywithconfidence.gov.uk.
Where can I find help with heating bills or insulation?
The specialists in this area are Community Energy Plus. They can check if you’re eligible for schemes like:
Energy Company Obligation (ECO)
Warm Home Discount.
Call them on 0800 954 1956 or visit their website.
Can I call in to see you?
We don’t offer drop-in or outreach appointments right now. But we’re here to help by phone, text, and email.
Phone: 01736 759500
Text: 07522 970336
Email:
Wellbeing, rights & support
Where can I find an advocate?
You can get help from The Advocacy People. They help people who need support to speak up or understand their rights. Call them on 0330 440 9000 or visit theadvocacypeople.org.uk.
Who can I contact to find more information on my legal rights as an employee?
If you have a disability or long-term condition, you have rights at work. You are protected under the Equality Act. You can get advice from:
The Equality Advisory Support Service (EASS)
Call 0808 800 0083. Or visit equalityadvisoryservice.com
ASAS
Call 0300 123 1100. Or visit their website acas.org.uk.
I am a carer — what help is there for me?
The Cornwall Carers Service can help if you are a carer. They provide information, advice & practical support.
Phone: 01736 756655
Website: corwnallcarers.org.uk
Where can I find accessible places to stay in Cornwall?
You can search for accessible places to stay through:
Visit Cornwall – filter by accessibility needs
Open Britain – a directory of accessible tourism
If you’re not sure where to start, give us a call — we’ll be happy to help.
