Referrals
Use the tabs below to find the referral information for each of our services. Each section explains the referral process. It also provides handy links to all the forms and contact details you might need.
Get started by clicking on the service you would like to refer to.
Hospital Discharge
The referral process depends on your client’s situation.
My client is currently in hospital
To refer a client who is in hospital, please raise a Strata.
My client has a planned hospital stay or has recently left hospital
Please fill in the Professional Referral Form below.
You can talk to our team about a referral at anytime by:
Disability Information and Advice Line
This service does not require any referral.
Anyone can get support from our DIAL advisors by contacting us anytime.
Our phone lines are open:
Monday to Thursday: 9am–5pm
Friday: 9am–4:30pm
(Excluding public holidays)
If you’re getting in touch outside these times, just send us an email, text, or fill out our contact form. We’ll get back to you as soon as we can — our team aims to respond within 3 working days.
Payroll and Managed Accounts Service
We accept professional referrals for Personal Budget holders. We referral your client to us, please fill in the referral form below.
You can speak to our team about a referral at anytime by:
Self-Funder Service
You can refer anyone who has been identified as able to fund their own care and support. To refer your client, please complete the form below.
You can also start a referral by:
Direct Payment Service
We can only take referrals from Cornwall Council. Please speak to their Direct Payment Team and ask them to make a referral.
Feel free to contact us for more information before you ask for a referral. We’re happy to discuss the support we can offer your client. You can reach our team by:
ISF Service
We can only take referrals from Cornwall Council. Please speak to their Direct Payment Team and ask them to make a referral.
If you are part of Adult Social Care, please contact us when your client’s:
High-level outcomes have been identified
An indicative budget has been agreed
Please leave the care plan open during the assessment stage. We will take over the process from here. You can contact our team by:
Hospital Discharge
We accept self-referrals from people who:
- Have an upcoming hospital stay.
- Have recently left hospital.
To request this support for yourself, please fill out the form below.
If you are currently in hospital, please ask your ward team to refer you.
You can talk to our team about our Hospital Discharge support at any time by:
Disability Information and Advice Line
This service does not require any referral.
Anyone can get support from our DIAL advisors by contacting us anytime.
Our phone lines are open:
Monday to Thursday: 9am–5pm
Friday: 9am–4:30pm
(Excluding public holidays)
If you’re getting in touch outside these times, just send us an email, text, or fill out our contact form. We’ll get back to you as soon as we can — our team aims to respond within 3 working days.
Payroll and Managed Accounts Service
If you have a Personal Budget, please ask your care team to refer you.
If you pay for your own support, please fill in the enquiry form below. Once we’ve received your enquiry, our team will get in touch to discuss the next steps.
If you need help with your form, or want more information, contact our team. They’re great at explaining your options. And they’ll help find the right solution for you.
Self-Funder Service
You don’t need a professional referral for this service. The best way to get this service is to fill in the form below.
Or, you can request this service by email or over the phone.
Direct Payment Service
We can only take referrals from Cornwall Council. Please speak to your social worker or allocated worker and ask them to make a referral. Once we receive their referral, we’ll be in touch to get things started.
For more information about this service, contact our team by:
ISF Service
We can only take referrals from Cornwall Council. Please speak to your social worker or allocated worker and ask them to make a referral. Once we receive their referral, we’ll be in touch to get things started.
For more information about this service, contact our team by:
